Car Hire Africa – Frequently Asked Questions (FAQ)
Booking & Reservations
Q: How do I book a car?
A: Booking with Car Hire Africa is quick and easy. You can:
- Reserve online via our website.
- Send a WhatsApp message to Click to WhatsApp +256706620697.
- Call us directly for assistance.
Pre-booking is recommended to guarantee availability, especially during peak safari seasons.
Q: Can I modify or cancel my booking?
A: Yes. Modifications are allowed up to 24 hours before pick-up. Cancellations within the policy timeframe are eligible for a full refund.
Q: Do I need to pre-book before arriving in Uganda?
A: Pre-booking ensures you get the vehicle you want at the best rate. Walk-ins are welcome but subject to availability.
Driver Requirements
Q: What is the minimum age to hire a car?
A: Drivers must be at least 18 years old. Some vehicles, like SUVs and 4x4s, require a minimum age of 21.
Q: Can someone else drive the car?
A: Yes. Additional drivers can be added for a small fee. They must provide a valid driver’s license and ID or passport at pick-up.
Q: What documents do I need?
A: Bring your driver’s license, passport or national ID, and booking confirmation. International visitors should carry their passport at all times.
Pricing & Payments
Q: What is included in the rental price?
A: Our rates include:
- Daily rental fee
- Basic insurance (third-party liability and collision coverage)
- Unlimited mileage
- Applicable taxes
Optional add-ons such as GPS, child seats, or safari gear are available for an extra fee.
Q: Are there hidden fees?
A: No. All fees, including extra drivers, one-way trips, or after-hours services, are disclosed upfront.
Q: How do I pay for my rental?
A: Payment options include:
- Mobile money
- Bank transfer
- Cash at pick-up
- Credit card (for convenience and security)
Insurance & Safety
Q: What insurance is included?
A: Standard insurance covers third-party liability and collision damage. Optional comprehensive insurance is available to reduce excess liability.
Q: What should I do in case of an accident or breakdown?
A: Contact our 24/7 support line immediately. Roadside assistance is included in all rentals.
Pick-Up & Drop-Off
Q: Where can I pick up my car?
A: Vehicles can be collected from our Kampala office, airport, or other agreed locations.
Q: Can I return the car after hours?
A: Yes. After-hours drop-off is possible if arranged in advance. Late returns may incur an additional day’s charge.
Q: Can I drop the car at a different location?
A: One-way rentals are allowed. Extra fees may apply depending on distance.
Vehicles & Fleet
Q: Can I choose a specific car model?
A: You can select a vehicle category (sedan, SUV, or 4×4). Specific models cannot be guaranteed, but all vehicles are maintained to the highest standards.
Q: Are your vehicles safe for safari trips?
A: Absolutely. Vehicles undergo regular servicing and safety checks and are fully equipped for long drives and off-road adventures.
Additional Services
Q: Do you provide GPS or child seats?
A: Yes. Both GPS units and child seats are available upon request. Please inform us during booking.
Q: Can I hire a vehicle for a full safari route?
A: Yes. Our self-drive safari packages cover Uganda’s top national parks and wildlife destinations in 4×4 vehicles.
Reserve Your Car Now
Click below to book instantly via WhatsApp and secure your vehicle: